Microsoft Dynamics 365

The next generation of business applications
  • Thrive with an adaptable platform
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Microsoft Dynamics 365

Drive digital transformation with a new approach to business applications with Amicis Solutions and Microsoft Dynamics 365

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Work better together

Break down cross-departmental silos with a solution that empowers everyone to work together, securely.

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The future of work

Leverage a solution that combines best-in-class ERP and CRM functionality to transform the way you do business.

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Verified Microsoft partner

We are a trusted Microsoft partner with the experience and knowledge needed to help retailers and hospitality brands get the most from their technology investment.

You can have it all with Microsoft’s cloud platform.
With Microsoft’s intelligent cloud platform, disparate, complex, clunky and inadequate business solutions are a thing of the past. Transform the way you do business with Microsoft’s modern technology that helps you unify your end-to-end operations. Much more than a full-scale, complete ERP, CRM and POS solution, Microsoft Dynamics 365 gives you the power to transform your business at your own pace by adding users and new features when you’re ready. Its deep integration with Office 365, Power BI and a comprehensive cloud portfolio ensures that your needs are met. And, if you need to extend your planning and execution capabilities even further to better compete in the Retail and Hospitality industries, our own set of proprietary solutions are available in the Microsoft AppSource to help you do just that. No matter what you need to take your business to the next level, Amicis Solutions plus Microsoft have you covered.
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Key features and functionality of Microsoft Dynamics 365 include:

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Microsoft Dynamics 365 for Sales

Turn relationships into revenue

Today’s customers are more informed and have higher expectations than ever before. Go beyond sales force automation with Microsoft Dynamics 365 for Sales, enabling you to win more deals by:
  • Better understanding customer needs
  • Engaging with customers more effectively
  • Enabling smarter selling with embedded insights
  • Boosting seller productivity with seamless tools
  • Improving teamwork and accountability
  • Driving innovation with adaptable and scalable sales solutions

Microsoft Dynamics 365 for Customer Service

Earn customers for life

Customers seek quick, relevant responses on every channel, even on the go. Differentiate your brand with Microsoft Dynamics 365 for Customer Service, which features built-in intelligence that:
  • Delivers faster, more personalized service
  • Adds value to every customer interaction
  • Facilitates engagement with customers on any channel or device
  • Enables users to learn from every interaction to transform how you provide service
  • Provides actionable insights to improve the service experience
  • Allows for innovation with a modern and adaptable platform
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Microsoft Dynamics 365 for Field Service

Innovate with proactive service

Deliver a seamless, end-to-end service experience with Dynamics 365 for Field Service. The solution enables users to proactively detect, troubleshoot and resolve service issues before they occur, which helps:
  • Reduce operational costs
  • Deliver positive onsite experiences
  • Optimize your resources
  • Make technicians more effective

Microsoft Dynamics 365 for Talent

Bring out the best in your people

Today’s employees want to work for companies where they can do their best work, demonstrate impact, and drive career growth. Dynamics 365 for Talent enables exceptional experiences across employee attraction, engagement, development and retention. Users benefit from:
  • The ability to quickly and efficiently onboard new talent
  • Integration with existing HR systems
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Microsoft Dynamics 365 for Project Service Automation

Profit from your projects

Run your project-based business more productively by bringing people, processes and automation technology together through a unified experience. The solution allows users to achieve the following benefits:
  • Increase profitability by delivering projects on time and within budget
  • Increase employee productivity
  • Keep utilization high by anticipating resource demand
  • Better forecast project profitability

Microsoft Dynamics 365 for Marketing

Turn prospects into business relationships

Find and nurture more sales-ready leads by moving beyond basic email marketing. Share one source of sales and marketing information through connected, automated processes for smarter decisions that maximize your marketing ROI. You can:
  • Generate more leads across multiple channels
  • Better align sales and marketing with shared information and connected processes
  • Improve marketing ROI with embedded intelligence and analytics
  • Respond to trends faster with social and web insights
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Let’s grow your business together.

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